FAQ

How do I contact politely?

How do I contact politely?

Greet the other caller politely. If you know the person you are calling, be sure to identify yourself before starting the conversation. Common, polite greetings for placing a call are, “Hello, my name is… How are you doing today?” If you are answering a call, a common greeting would be, “Hi, how are you?

How do you speak professionally on the phone?

Here are 10 steps you can take to practice answering the phone professionally:

  1. Answer by the third ring. It’s courteous to pick up the phone promptly to avoid making callers wait.
  2. Offer a greeting.
  3. Speak with a smile.
  4. Be clear.
  5. Avoid slang.
  6. Be positive.
  7. Ask before you put someone on hold.
  8. Take messages accurately.
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Is it rude to return an email at your earliest convenience?

Saying you’ll return someone’s email or call at your earliest convenience sounds impolite. Yes, you mean that you’ll get back to the person who’s contacted you as soon as you can, but what the recipient hears is something more like, “I’ll get back to you when (and maybe if) it’s convenient for me.”

Is “at my earliest convenience” rude?

We’ve already stated that you should drop “at my earliest convenience” from workplace and personal communication tout de suite. It comes across as inconsiderate, if not outright rude. If you do have time to honor a request, instead of saying you’ll get around to it when it’s convenient, tell the person when they can expect your response.

What does it mean to get back to someone as soon as possible?

Yes, you mean that you’ll get back to the person who’s contacted you as soon as you can, but what the recipient hears is something more like, “I’ll get back to you when (and maybe if) it’s convenient for me.” The implication is that you’ll do it when you feel like it, or when you’re good and ready, or maybe never.

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What to say when someone says they don’t need a message?

If they say: “I don’t need to leave a message; she knows who I am and how to reach me!” You say: “If you don’t mind, it’s just policy for us to collect a name and number – what number can she reach you at later this afternoon?” If they say: “No, that’s okay. He’ll know what this is about – just tell him Lance called.”