How do I report a specific Uber driver?

You can let us know about any rider inquiries by calling 1-800-354-6012. You can also leave your number and comment below and we will get back to you as soon as possible. An automated message will be sent here to confirm this is really you.

How can I contact Uber directly?

Whether you have a question about your account or want to report an incident, you can contact us. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you’re experiencing to see the support options available.

How do you complain Uber?

If you email [email protected], you’ll receive an auto-response instructing you to submit your issue through the app and that no agent has received it. In the help section of the app, you’ll see your trip history and get the ability to report a variety of issues dealing with your trip, account, and payment.

How long does it take Uber to do a investigation?

Most background checks take 3-5 business days to complete, but they can take longer depending on a number of factors, such as local government processes or access to county courthouse records.

Can Uber drivers keep your address?

The current version of the Uber driver’s app allows a driver you’ve used to look at your entire ride history with exact addresses, even after you delete your account. That means that your past drivers can go back and look up your exact address.

How do I report a serious incident with an Uber driver?

If you were a co-rider on a trip or a third-party witness and wish to report a serious incident involving a rider, driver or vehicle, fill out the form below to help us identify the trip. We’ll be in touch to help. Uber enforces strict safety guidelines to keep rides safe and comfortable.

Can Uber drivers see your phone number when you contact them?

Contact a driver Uber allows you to contact your driver without revealing your phone number by placing a free call directly within the Uber app. When you call or text, drivers will not see your personal phone number. Instead, they’ll receive a call or text message from a unique, anonymous local number.

What happens when you call 911 from the Uber app?

If you call 911 from the Uber app, the app displays your live location and trip details, so you can share them with the emergency dispatcher. And in a growing number of US cities, this information is automatically provided to the authorities.

What do drivers see when I call or text them?

When you call or text, drivers will not see your personal phone number. Instead, they’ll receive a call or text message from a unique, anonymous local number. This anonymized number may change.