Is freshdesk similar to Zendesk?

Two of the best customer support tools in 2020 are Freshdesk and Zendesk. As well as offering similar feature sets, their philosophies are alike too. Freshdesk is refreshingly simple and intuitive to use, while Zendesk was created to “bring a sense of calm to the often chaotic world of customer service”.

What is the difference between Zendesk and Freshdesk?

Freshdesk, each has an agent and team performance tracking system. However, Freshdesk offers this kind of functionality in all of its plans, whereas Zendesk delivers the feature from the Team plan, but with wider functionality, so it depends on your needs, which option is more comfortable.

What is similar to Zendesk?

The Best Rated Zendesk Alternatives & Competitors

• Helpjuice.
• Sharepoint.
• Help Scout.
• Freshdesk.
• Intercom.
• LiveAgent.
• HappyFox.
• Groove.

How is freshdesk better than Zendesk?

Comparing the top of the line plans with similar features, Freshdesk is cheaper: It costs $89/agent/month (billed annually) versus Zendesk’s $149/agent/month. Plus, Zendesk offers more than double the native integrations. But if those aren’t of interest to you, Freshdesk can save you big money in the long term.

What makes Zendesk unique?

At Zendesk we make software for innovators. It’s flexible and easy to build on, and gives people the tools and freedom to try new ideas. With custom metrics, custom reports, and flexible data visualizations, Zendesk reporting enables teams to make sense of the information that matters to them.

Is drift better than Intercom?

Intercom is a great and well-balanced all-in-one tool that covers support, marketing, and sales tasks while Drift is way more sales-oriented. Both tools are famous for their highly developed bots and for being quite expensive and enterprise-oriented.

What is freshdesk Omnichannel?

Freshdesk Omnichannel is the customer engagement platform where people and bots work seamlessly to delight your customers at every touchpoint.

Both Freshdesk and Zendesk have five pricing plans. Freshdesk offers a free plan for an unlimited number of agents while choosing Zendesk cheapest plan, you start with $5 per agent per month. If you compare Zendesk vs. Freshdesk plans one by one, you will find Freshdesk to be slightly cheaper.

How does the Freshdesk UI work?

The Freshdesk UI positions a horizontal header toolbar with terms, instead of icons, granting access to different dashboards. Its main dashboard view provides a ticket summary of unresolved, overdue, open, on hold, and unassigned tickets, as well as tickets due today. There is an activity feed reminiscent of social media news feeds.

When was Freshdesk launched in India?

In 2011, Freshdesk was launched in Chennai, India, as a means to provide a range of comparable features at accommodating price points. Though initially criticized as an imitation of Zendesk, Freshdesk has grown in subsequent years and the two helpdesk CRMs are now often rated and compared as equals.

How many employees does Freshdesk have?

Today the company has over 2,000 employees and serves 119,000 paying clients. Among them is Uber, Shopify, Loreal. Freshdesk was founded in 2010 in India by two friends. As the official story on their website says, it was all due to the broken TV and lousy customer service they experienced.