FAQ

Can I file a complaint against Internet provider?

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Can I file a complaint against Internet provider?

How to complain against a broadband internet service provider? You can raise your issues at Complaint Centre through the “Consumer Care Number” in its service area, provided for redressal of complaints which is accessible between 0800 hrs and 2400 hrs on all days of the week. “Consumer Care Number” is toll-free.

Is internet throttling legal?

In most cases, the throttling of an internet connection is legal. One common reason that data is throttled is due to excess use on a plan with a data cap. Despite the repeal of these protections, ISPs generally still have to inform customers when they throttle data.

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What to do if ISP is down?

What Can I Do If My Internet Goes Down?

  1. Check your devices. Can you connect to the internet on any of your devices, such as a smartphone or iPad?
  2. Reboot your router.
  3. Move closer to the router.
  4. Go wired.
  5. Contact your service provider.
  6. Use a mobile hotspot.
  7. Upgrade to a faster package.
  8. Replace your router.

Can you sue a broadband provider?

Remember, your broadband service must be of satisfactory quality, as described, and fit for purpose. This means that if your broadband speed is much slower than it should be, you may be able to claim compensation or cancel the contract without penalty.

How do I stop my ISP from throttling me?

How to stop ISP throttling

  1. Monitor your monthly data usage. Your ISP is not always at fault for internet speed throttling.
  2. Switch to a new internet provider. If you’re frustrated with your ISP, switch to another if you can.
  3. Use a VPN.
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How do I know if my ISP is the problem?

First, check for outages. Visit your ISP’s Twitter and check for any posts concerning service interruptions or system maintenance. If that turns up nothing, sites like Downdetector can provide more info.

How do I file a complaint against a telecom company in India?

In this, the correct procedure will be to contact their all India customer care help line and get a docket number for your complaint. Here TRAI lists the proper procedure to get your complaint resolved for telecom related issues. First visit the company site and find the proper complaint procedure. Look for “Manual of Practice”.

How do I file a consumer complaint against an internet service provider?

You can file a complaint against internet service provider at Voxya, an online consumer. It is a unique platform to get resolve your complaint quickly. The process of voxya consumer forum is easier than consumer court in India. the best way I’ve known to fight a consumer complaint in India is with Legaldesk.com.

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Can I take court action against my broadband provider?

Any court action should be a last resort. The general advice would be not to proceed with court action if you don’t think you have a strong case against the broadband provider. Always go through the ISP’s internal complaints procedure first, and then refer the complaint to Otelo or CISAS if it remains unresolved after eight weeks.

Is your ISP to blame for your slow Wi-Fi?

A computer with an ethernet connection to your modem will be faster than a tablet 100 feet away, which is the fault of the Wi-Fi connection, not your ISP. However, if you find that even with a direct connection, you’re consistently getting slow speeds and your ISP hasn’t fixed it when you complain, you can file a complaint with the FCC.

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