Can Uber drivers read reviews?

After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won’t see individual ratings tied to a particular trip or person.

What happens with uber complaints?

If you email [email protected], you’ll receive an auto-response instructing you to submit your issue through the app and that no agent has received it. In the help section of the app, you’ll see your trip history and get the ability to report a variety of issues dealing with your trip, account, and payment.

Can Uber drivers see your tip?

Uber drivers do not see their tip amounts until after they have rated you. In fact, Uber drivers have to rate their passengers before they can even accept another fare. In the Uber driver app the driver must swipe to complete the ride and at that point they are immediately taken to a ratings screen.

Can Uber drivers see your name?

Every Uber driver knows the same information about each of their clients: their name, location, preferred car type(s), phone number(s) and interactive ratings—that is, how they’ve rated their past drivers, and how those drivers have rated them.

Can Uber drivers see your number?

Uber allows you to contact your driver without revealing your phone number by placing a free call directly within the Uber app. When you call or text, drivers will not see your personal phone number.

How long does it take for Uber to investigate a complaint?

A typical case is resolved within three to five days, she said. Even the strikes system can be superseded by Uber executives who may be motivated to keep as many drivers on the road as possible, investigators said.

How long does Uber take to respond to complaints?

If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You’ll receive a notification on your phone (if you have notifications enabled) letting you know that you’ve received a response. We’ll also send you an email.

How do I complain to Uber about a problem?

Use this comments section to discuss problems you have had with Uber, or how they have handled your complaints. Initial complaints should be directed to Uber directly. You can find contact details for Uber above. Comments are moderated so may not appear immediately.

How do I report an uberPOOL driver who threatened me?

If your situation with an UberPool rider was extreme or put you in danger, you can report it to the police and contact the Critical Safety Response Line. Riders may submit the majority of Uber complaints, but Uber understands that drivers need support too.

Should you report bad Uber drivers?

If you have a bad experience with your Uber driver, you should absolutely let Uber know. The way you do that, however, will depend on how serious the situation was. Here are a few ways you can report Uber drivers, starting with minor issues all the way to serious ones.

Can I email Uber customer support about an issue?

If you have a more serious issue with a driver, then you can email Uber customer support about it. It’s hard to say where the line lies between when you should make note of something in your review and when you should contact customer support about it. For the most serious safety issues, you’ll want to contact Uber by phone (see the next section).