Can you be aggressive on the phone?

This is particularly important in health care and social services. Good phone etiquette can easily go awry when speaking to people with mental health issues or aggressive personalities. Some volatile phone calls can even lead to physical harm if the client or customer decides to take their malcontent further.

What are some examples of aggressive communication?

Aggressive communicators often issue commands, ask questions rudely and fail to listen to others….Examples of phrases that an aggressive communicator would use include:

• “I’m right and you’re wrong.”
• “I’ll get my way no matter what.”
• “It’s all your fault.”

What are the characteristics of a hostile aggressor?

For an individual to be showing hostile aggression their primary aim is to cause injury to the other human being. Their intent is on causing pain and suffering. Hostile aggressors find reinforcement to their behaviour in the pain, suffering and injuries caused.

How do you express your instinct for aggression?

The instinct can either be expressed with a show of aggression such as attacking another living being or through displacement as catharsis. Catharsis is where feelings of aggression are released through socially acceptable means such as sporting activities.

What are the two types of aggression?

There are 2 types of aggression both with different reinforcements behind them; these are Hostile and Instrumental aggression (Husman & Silva, 1984). The purpose of Hostile aggression is to soley harm somone (Woods, 2001) and Tenebaum et al (1997).

What is aggressive behaviour?

Aggression is not only the conventional physical form you may think of, verbal acts can also be classified as aggressive behaviour. The act must actually happen either physically or verbally, the act of thinking an aggressive action is not enough.