Does eBay refund if item is damaged?

If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns.

What happens if an eBay item is damaged in the post?

If the item you received arrived damaged, doesn’t match the listing description, or if it’s the wrong item, you’re covered under the eBay Money Back Guarantee. In most circumstances you can return it even if the seller’s returns policy says they don’t accept returns.

Can I return an auction item?

When you bid in an auction, there is no right of return, unless an item is materially different to its catalogue description. Just like when you’re in an auction room, bidding online is a contractual commitment to buy.

Is everything on eBay covered by money back guarantee?

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.

How does eBay get money back from seller?

If the item was not successfully delivered (at no fault of the buyer) and the seller does not offer to refund the item, eBay will refund the buyer with the cost of the item and original shipping costs. Reimbursement is then required by the seller.

What do I do if my item arrives damaged?

What a Seller Should Do about Damaged Product

1. Initiate a full refund without requiring the product to be returned.
2. Offer a partial refund (depending on the severity of the damage) without requiring the product to be returned.
3. Send a replacement item with or without requiring the return of the original.

Can you return eBay bid items?

You can retract a bid if: The seller significantly changed the description of the item. You accidentally bid the wrong amount. In this case, enter the price you intended to bid as soon as you’ve retracted the incorrect bid.

How long does eBay money back guarantee last?

30 days
How Long Does a Buyer Have To Request a Refund on eBay? eBay’s Money Back Guarantee policy gives you 30 days from the actual or latest estimated delivery date to initiate a dispute over a missing or faulty order.

Who pays for the eBay money back guarantee?

If we determine that the seller did not meet their return requirements: The buyer will receive a refund for the full cost of the item and original postage, and. The seller will be required to reimburse eBay for the amount of the refund, and. The buyer may not be required to return the item.

What is eBay seller protection policy?

Seller Protections—Policy Enforcement FAQs If an item cannot be sold on eBay because it is prohibited, we will remove the item to protect you and refund your fees. If you relist the item after we remove it, or don’t take steps to correct the issue, all of your listings may be hidden from new buyers for a brief period.

Who is responsible for a shipment damaged in transit?

The carrier
The carrier is liable for the loss of or damage to any goods up to an amount specified in the contract. The carrier is liable for the loss of or damage to goods in accordance with a specific term of the contract.

Can I return an item I bought on eBay and get money?

If the item you bought hasn’t arrived, or if it’s faulty, damaged, or doesn’t match the seller’s description, you can get your money back. If you’ve changed your mind and no longer want the item, you can ask the seller if they’ll accept your return.

What happens if you buy something on eBay and it doesn’t arrive?

If the item you bought hasn’t arrived, or if it’s faulty, damaged, or doesn’t match the seller’s description, you can get your money back. If you’ve changed your mind and no longer want the item, you can ask the seller if they’ll accept your return.

How long does it take to get a refund on eBay?

Welcome to eBay where the buyer can buy your item, use it for 45 days and return it when they’re done with it for a full refund including the original shipping they paid. SELLER BEWARE: No returns accepted means returns accepted! 07-30-2013 06:23 PM

Can a buyer return an item that doesn’t match the listing?

If a buyer wants to return an item within a seller’s return window or they received an item that doesn’t match the listing, the buyer needs to submit a request to return the item. The seller should address the buyer’s concern and offer a solution, such as accepting a return, or offering a replacement or refund.