Does Tesla Service Suck?

Tesla service does not suck. My first Tesla had issues which the service center took good care of and fixed issues. I never went back for the same problem. Some service centers have more to do than they can handle, but you are free to pick another one with shorter waiting times.

Does Tesla have good customer service?

Tesla has the most loyal customers of any car company with an overall satisfaction rating of 90\%. A staggering 80\% of customers buy or lease another Tesla for their next car. Some customers were even willing to wait years to get their Model 3s. One of the reasons for that is Tesla’s customer experience.

How loyal are Tesla customers?

2 in both measures: 67.8\% in brand loyalty for the same owner, and 72.2\% loyalty for the same household. In 2020, Tesla was the only major brand that showed an increase in sales, up 21.4\% to an estimated 196,000, according to the Automotive News Data Center.

Is Tesla’s customer service really that bad?

But, “Tesla’s service and customer experience remains a relative weak spot, with little improvement in most areas and deterioration in several metrics versus our survey results from 2017,” Bernstein’s Toni Sacconaghi wrote in a note to clients published Monday.

What is your first experience with Tesla service like?

As you can see, my first experience with Tesla Service is well below expected for the price of the car. And oh, by the way, you had no problem requiring FULL payment prior to delivery and no one has yet to offer any compensation for the inconveniences placed on me by your company. I find that to be unacceptable as well.

Why are so many people buying teslas?

Tesla fits nicely in most people’s minds because their cars are state-of-the-art, trendy, and expensive. Anyone who is image-obsessed is instantly drawn to products like Teslas. But there are also plenty of consumers who genuinely prefer cleaner energy alternatives.

Are there any mechanical problems with Tesla cars?

Most of it is just annoying more than it is dangerous, but rest assured, Tesla has also managed to squeeze in a few mechanical problems as well. They’ve been much less common than the cosmetic flaws but can have life-threatening outcomes. A few new Tesla owners have experienced problems with the steering wheel locking up while turning.