How do I get reimbursed from Instacart?

Reimbursement requests are made in the app from the top left silhouette icon under EARNINGS < REIMBURSEMENT REQUESTS. From there you enter the information along with photo(s) of the receipt. Keep following up on it until a response is made.

How long do reimbursements take on Instacart?

Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won’t see refunds in your Instacart account.

How do I contact Instacart customer service?

(888) 246-7822Instacart / Customer service

How do I complain to Instacart?

1. At the top left, click the 3 horizontal lines.
2. Click Report a problem on the relevant order.
3. If prompted, you can adjust your tip and order rating.
4. On the Get help page, choose the issue you experienced.
5. If prompted, mark whether you were charged for the affected items.
6. Select any affected item(s) in your order.

Does Instacart refund the difference?

However, we often offer discounts and promotions not available in-store. We reserve the right to cancel an order for any reason, including as a result of incorrectly priced items. If we cancel an order, we will refund your account for the amount paid.

Do I give Instacart customer the receipt?

Instacart does not refuse to provide a receipt. The shoppers are instructed to keep the paper receipt from the store but that is Instacarts receipt (We can be fired for giving you that receipt). The receipt you get in your email is the Instacart receipt.

How do you chat with Instacart shopper?

Chat with your shopper

1. Tap the 3 stacked horizontal lines in the upper left corner.
2. Tap Your orders.
3. Tap the current order.
4. When your current order screen appears, tap the chat bubble icon in the upper right corner.
5. Send your message.

Does Instacart refund missing items?

Instacart does refund missing items. To request a refund, report the issue to customer support. After they’ve confirmed it, a refund will be processed. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days.

Does Instacart give you a receipt?

Once your delivery is complete, we’ll send you an email copy of your full receipt that you can easily access in your email inbox. You can also view your delivery receipt in your Instacart account.

Why doesn’t Instacart give me a receipt?

The company doesn’t want us giving customers the grocery receipt because then everyone would see the real costs. We also have to take off all stickers that reveal any sales or prices, like a buy-one-get-one. [Instacart told Vox the price discrepancies are easy to find in its app.]

What forms of payment does Instacart accept?

We accept many forms of payment—all major US and Canada credit and debit cards, EBT cards at participating stores in select states*, China UnionPay, Google Pay, and Apple Pay. At this time, Instacart doesn’t offer an Instacart-specific credit card. For quick and convenient checkout, you can save your preferred payment method to your account.

Will Instacart charge my card if my order is fraudulent?

No charges to your card will occur unless you place another order, sign-up for Instacart Express, or otherwise allow new charges. You can always update or change your payment methods here. If none of the options above apply and you still feel the charge you see is fraudulent, please contact us and include the following information—

How do I Change my Instacart payment to another card?

Change payment for an order 1 First, you must wait until after the order is delivered. 2 Make sure the card you’d like to use is already added to your account. 3 Contact Instacart Support to give us the last 4 digits of the card you’d like to move the charges to.

How do I cancel an order on Instacart?

● To cancel an order simply log back into Instacart’s site or smartphone app and find your pending order. You can cancel an order online up to the time Instacart’s Shoppers start picking the order in the store. Typically, this is 1-2 hours before the requested delivery time.