How do you deal with angry fast food customers?
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How do you deal with angry fast food customers?
- Always apologise. Apologise from the start.
- Stay calm. Even if the customer loses their temper or starts swearing, it’s important you stay calm.
- Listen to the customer.
- Let the customer speak.
- Ask questions.
- Watch your tone!
- Offer solutions (and freebies)
- Record all complaints.
How do you deal with a rude restaurant customer?
How to Handle a Rude Customer
- Kill Them with Kindness. If a customer is getting loud and unruly with you, it can be very easy to come back to them with the same type of attitude.
- Recognize the Customer’s Feelings.
- Fix the Problem Quickly.
- Remember to Stay Calm.
- Don’t Forget to Apologize.
- Follow Up.
Why do fast food restaurants have bad customer service?
Because fast food workers tend to be young, and most teenagers don’t exactly excel in the manners department. But it’s also because they get stressed out dealing with people all day. Customers aren’t always pleasant. But it mostly comes from poor management.
Why are so many restaurant workers leaving food service?
But in one recent survey, more than half of hospitality workers who’ve quit said no amount of pay would get them to return. That’s because for many, leaving food service had a lot to do also with its high-stress culture: exhausting work, unreliable hours, no benefits and so many rude customers.
What is it like to work at a fast food restaurant?
They seem to employ the cream of the crop when it comes to fast food workers. They are always friendly, well spoken, fast and get the order correct. It’s like walking (or driving) into a different fast food world. I assume they must pay a lot better because they certainly attract a better grade of worker.
Why are so many jobs in the food service industry unfilled?
And now “help wanted” signs are everywhere, with a staggering 1.2 million jobs unfilled in the industry, right when customers are crushing through the doors, ready to eat, drink and finally socialize. Low wages are the most common reason people cite for leaving food service work.
https://www.youtube.com/watch?v=W-4leCXlOzY