How do you respond to an angry coworker email?

First Things First

1. Resist the Urge to Respond. Your first reaction upon reading an angry email might be to respond right away.
2. Step Away From the Keyboard. Instead, gain some perspective and give yourself time to cool off.
3. Read It Again.
4. Don’t Ignore It.
5. Think It Through.
6. Consider Their Side of It.
7. Keep Cool.
8. Pick up the Phone.

How do you respond to an angry email?

Acknowledge their frustration and restate it back to them in your own words. Align with them, let them know you’ve heard and understand that it’s a big deal. Assure them you will resolve the issue if you are not able to do so in the first email.

How do you respond to negative emails from employees?

Say, “Thank you so much for pointing that out. I’m going to [fix that error immediately/do things differently going forward/adjust my work accordingly].” When you’ve messed up, it’s important to show humility, while also demonstrating how you’ll learn from your slip.

How do you respond to an angry employee?

The 6 steps for dealing with an angry employee

1. Thank them for their feedback. Let them know the time, energy (and probably courage), it took to let you know about the situation is of great valuable.
2. Empathize with their frustration.
3. Ask for the details.
4. Apologize.
5. Take action.
6. Follow up!

How do you write a polite angry email?

Here’s how it breaks down:

1. Line 1: Say Something Friendly.
2. Line 2: Thank Him or Her.
3. Line 3: Point out Something Positive.
4. Body of The Email: Walk Through Changes (and Results)
5. Last Line.
6. Putting it All Together.

Unless it’s an urgent matter that must be handled immediately, sometimes “forgetting” about the angry email and getting a good night’s rest can help change your perspective, preventing you from firing off an equally negative (and unhelpful) email. Once you’re in a better, calmer frame of mind, sit down and reread the email.

What do you say when someone is upset by an email?

If you’ve decided to reply via email, begin by saying something along the lines of, “I can understand that you’re upset about this.” It recognizes that you’re not just brushing off their feelings, and that you’re hoping to talk through what exactly is causing this outburst.

Do your emails make you angry or frustrated?

They can make me both angry and frustrated. Unfortunately, the way I choose to respond to those emails usually escalates the emotions involved. We all have a choice in how we respond to these messages. Bad move. Most immediate replies are a response to what I perceive to be a challenge to my character or my competence.

How do you respond to negative work emails?

Consider taking notes as you reread it, writing down the underlying issues being expressed by the sender. This will help you address all of their concerns appropriately in your response. It’s tempting to hit “delete” after receiving a negative work email.