How do you unlock a locked Direct Express card?

Unfortunately, you cannot unlock your Direct Express card online. If your Card has been locked for whatever reason; you will need to call Direct Express customer service at 888-741-1115. Customer service will verify your identity and then unlock your Card, which you can then use immediately.

Why is my Direct Express card restricted?

When Direct Express detects that there have been suspicious transactions on your debit card, they may temporarily block all new transactions on the card until they speak with you to determine what is going on with the card.

How do I speak to someone at Direct Express?

Call One of These Direct Express Numbers to Speak To a Live Person. To contact Direct Express customer service, call the Direct Express phone number on the back of your card (1-888-741-1115). For TTY, call 1-866-569-0447. The International Collect Direct Express phone number is 1-765-778-6290.

How do I send an email to Direct Express?

If you have a general comment about the DirectExpress® card program, you may write to us at [email protected]. Note: Do not use this e-mail address to discuss your specific card. At the Department of the Treasury, we do not keep or have access to any information about your specific card.

Why is my AmEx locked?

If you received this error message: The User Name and Password combination you provided is not valid. If you need assistance, please contact us at 1-800-446-6307 as continual failed attempts to log in will temporarily lock your account. You can either call us at 1-800-446-6307 or reset your password here.

Can I still get direct deposit if my card is locked?

Once your card is locked, it can’t be used to make in-store or online purchases, withdraw money from ATMs, or receive instant transfers from digital wallets like Paypal, Cash App, Uber or Lyft. Other types of transactions, like direct deposits, ACH transfers and bill payments, are not affected.

How do I transfer money from my Direct Express card to another card?

You cannot transfer the money from your Direct Express card to another card. You may transfer funds from your Direct Express® card account to a personal U.S. bank account only. You can do so by either calling the Direct Express® card’s Customer Service Department 1 (888) 741-1115, or by visiting their website.

How do I get a replacement Direct Express card?

If your card was lost or stolen, you will need to call Direct Express customer service at 888-741-1115, and your card will be replaced upon request. You get one free card replacement per year. After that, you are charged a $4 fee.

How do I speak to a live person at Direct Express?

How do I unlock my direct Express debit card?

How to Unlock Your Direct Express Card To unlock your Direct Express debit card, call customer service at the number below and be ready with your card number and other identifiers. They may have you answer more questions to confirm you are indeed the cardholder before they will unlock your card. Direct Express Customer Service Number

How long does it take to receive a direct express card?

If you are waiting to receive a new Direct Express card in the mail for your Social Security or other federal benefits payment, it usually takes 10 business days for your card to arrive. Direct Express does NOT provide a tracking number for new cards that are mailed.

What do I do if my direct express card is stolen?

If your Direct Express card is lost or stolen, immediately call the Direct Express Customer service to report your card as lost or stolen. They are available 24 hours a day, 7 days a week. The number to call is 1 (888) 741-1115. Your replacement card will arrive by standard mail within 7 to 10 days.

What happens if my direct express card is canceled?

If you called Direct Express customer service or dispute resolution department and reported fraudulent activity on your account, your card will be canceled. You will then be issued a new card, which will be mailed to you. If you have not received the replacement card yet, see our Direct Express card replacement post.