FAQ

How much does Asurion charge for not returning phone?

How much does Asurion charge for not returning phone?

You will receive a prorated refund of any amounts paid for that coverage. If your phone has been damaged, it must be returned, or pay the non-returned equipment charge of up to $1,500. We will send you the shipping materials necessary to return the device to Asurion.

Does Asurion blacklist lose phones?

If you are referring to your OLD phone, that you reported lost/stolen – YES. Your old phone belongs to Asurion and they blacklisted it. Once you make a claim, you don’t own the lost or stolen phone anymore.

How long does Asurion give you to return a phone?

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It’s 90 days for warranty on insurance replacement. They are correct to return the device since they won’t except late returns.

How do I get a free replacement phone from Asurion?

To file a warranty claim with Asurion via phone, call (888) 881-2622. Describe the issue you’re having with your phone and request a phone replacement if you wish.

Can I get my money back from Asurion?

Can I cancel my plan? You may cancel your plan anytime (with a full refund if canceled within the first 30 days). After 30 days of coverage, you will receive a prorated refund.

Will Asurion replace a phone with water damage?

What damage does Asurion cover? Water submersion, spills and other accidental water damage is typically covered in Asurion plans. Some plans also include loss and theft protection. If your phone is broken and you’re not sure if the damage is covered, start a claim to find out.

How do I know if my Asurion phone is refurbished?

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How to Check if Your Android Phone is Refurbished or Factory-New

  1. Tap your Phone app and open up the dialer.
  2. Using the touchscreen keypad, dial ##786# (aka ##RTN#). No need to press dial; the phone should automatically open up to the RTN screen.
  3. Scroll down the RTN screen to Reconditioned status.

Does Asurion cover accidental damage?

With Asurion Home+ protection, your home tech is covered for breakdowns caused by manufacturer defects, power surge, normal wear-and-tear, or dust, heat and humidity. We even cover most portable devices for accidental damages like spills, drops, or cracked screen.

What happens if I don’t return my device to Asurion?

For tier 2 and tier 3 phones (high-end Android phones and all iPhones), if you have the device or if the device is found, you are required to return the device to Asurion or you will be charged the retail value of the non-returned device.

Do I have to pay a deductible with Asurion?

Asurion, like most insurance programs, requires that you pay a deductible at the time a claim is filed. We try to keep our deductible amount as affordable as possible.

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When do I need to return the damaged or defective device?

You will need to return the damaged or defective device within 10-15 days to avoid non-return charges. If the device was lost or stolen, the requirement to return the device does not apply.

What should I do if the device is lost or stolen?

If the device was lost or stolen, the requirement to return the device does not apply. However, if the lost device is found, you should return it by using the pre-addressed, pre-paid return label included with the replacement device.