Should I outsource my customer service?

Your company and your customers deserve better. So do you. Many companies have realized that outsourcing customer service is often a less expensive alternative to hiring full-time customer service staff in the office (or at home) and paying them salary and overtime during busy seasons (up to 60\%).

Why is Indian customer support so bad?

Taking too long to resolve problems (21 per cent) and unknowledgeable staff that cannot help (20 per cent) were two main reasons cited for poor consumer service experience. Also, nearly half of the Indian respondents said that customer service is more important than price for buying a product.

Why does Dell outsource to India?

Dell plans to open more offices in India to shift technology work and to tap India’s growing computer market, he said. “As we move to increase our revenues to $80-billion (U.S.) in three to four years’ time, our growth will increasingly come from outside the U.S.,” he said.

Why outsourcing in India is the best decision?

Faster Project Delivery. Indian outsourcing companies are acknowledged worldwide for providing very fast project delivery. Apart from the expertise and huge experience of Indian professionals, time zone difference is an important factor contributing to faster project delivery.

Why are jobs outsourced to India?

Access to a large talent pool, lower salaries and support from the National Association of Software Service Companies (NASSCOM) are some reasons why companies prefer outsourcing to India.

What are the legal implications of outsourcing?

Implications and Impact Non-compliance with outsourcing regulations can lead to fines, penalties, legal fees, reputation damage for all involved parties, the severity of which depends on individual case.

Why outsource business to India?

Outsourcing business is one of the main sources of foreign income for the Indian economy. And hence India’s outsourcing policies are flexible encouraging overseas companies and businesses to outsource their business to India in a hassle-free manner.

Why does Ford outsource its call center to India?

Ford outsourced their call to India because of it’s incredibly cheap call center pricing. This is to provide their clients access to reliable 24/7 customer support. Phone, email, and live chat support services are among primary services. Ford has been working with Indian programmers to cut costs.

Can You outsource to freelancers in India?

However, with the rise of the gig economy, you can also outsource to freelancers or independent contractors. India is one of the largest outsourcing markets in the world. Cities like Mumbai, Bangalore, and Hyderabad are often among the top outsourcing destinations in the world.

What is a service provider in outsourcing?

Typically, service providers are companies who have dedicated staff to perform the task. For example, you can outsource your software needs to IT companies. However, with the rise of the gig economy, you can also outsource to freelancers or independent contractors. India is one of the largest outsourcing markets in the world.