What happens if money is deducted from ATM but not received?

Your first step should be to call the bank’s 24-hour customer service helpline. As per the Reserve Bank of India (RBI), any amount so deducted must be credited to the customer’s account within seven working days of the complaint filing. Otherwise, the bank is eligible to pay Rs 100 per day of delay.

Where can I file a complaint against an ATM?

The first thing you need to do is call the bank’s (card issuing bank) 24-hour customer service helpline. After noting down your issue and recording your transaction reference number, the bank customer care executive will register your complaint and give you the complaint tracking number.

What happens if you forget your receipt at an ATM?

This machine could be a “skimmer” which is used to copy identifying information from the magnetic strip on your card. Never leave the receipt behind, even after an incomplete transaction. Discarded ATM receipts can lead to identify theft and account hijacking.

Do ATM receipts have personal information?

ATM receipts The ATM receipt usually replaces most of the account number information with an X. However, the last four digits of your account and card number, plus the balance, the most recent transaction, and the name and location of the ATM withdrawal remain.

Are ATM receipts safe?

Experts warn that the only receipts that are safe to throw away are those which contain no personal information whatsoever, such as a grocery or coffee shop receipt. However, there are exceptions to even those rules—here’s what you need to shred: ATM receipts. Receipts containing your name, address, and/or phone number.

What to do if your ATM transaction did not go through?

More often than not, if your transaction at the ATM didn’t go through and you were wrongly charged it is because the ATM is faulty. And in most cases, the banks are rather proactive and will help you get your money back. Undoubtedly, it will need some effort from your end and the steps above will definitely help you through the chase.

What is the procedure to file a complaint against a bank?

Call customer care and register the complaint. Go to branch and inform them of the same. Wait for 30 days and if not satisfied then write a letter with the whole incident and dispatch it to the branch. Get the acknowledgement.

How do I write a letter to the Bank for ATM withdrawal?

The following format could be used for this purpose. Fill in the necessary details of your bank account, the details of the exact ATM transaction and submit it at the branch office of the bank. Do not mention ATM pins anywhere in the letter. Date: …………… Sub.: Complaint – no money received from ATM, amount deducted.

What is the ATM terminal id on the ATM receipt?

Usually the ATM terminal id on your ATM receipt follows a specific numbering pattern. E.g. xxx yyy 1234, wherein the xxx could be the bank identifier , yyy could be the country/state identifier and 1234 could be the number assigned by the bank to the particular ATM in the country/state/city.