What happens to packages that Cannot be delivered UPS?

If you’re unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point® location near your home, where your package will be held for you to pick up for 7 calendar days. After 7 calendar days, your package will be returned to the sender as undeliverable.

Who is responsible for lost shipments?

As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

How do packages get lost?

The most common reason packages get lost by the USPS is because the address label falls off or the shipping label becomes smeared or illegible. That way the Post Office staff can open the package and recreate a shipping label without having to send the package back to the sender.

Does UPS open and inspect packages?

UPS reserves the right to open and inspect any package tendered to it for transportation.

What happens after UPS second attempt?

Unless it was a C.O.D. delivery, UPS will hold your shipment for five business days at the nearest UPS center. If the shipment is not picked up within five business days, it will be returned to the sender.

Do packages get Xrayed?

Some of the mail that is sent through the United States Postal Service will pass through an X-Ray machine. There are no specific guidelines as to what may or may not be x-rayed, though mail sent to or through larger cities is likely to pass through an X-Ray machine.

How do I return an item to the UPS Store?

Your customer requests to return an item. You direct your customer to the nearest The UPS Store location. Your customer presents the return to The UPS Store location. The UPS Store packs (as necessary) and ships your item per your instructions.

Do I have to return unordered merchandise?

While you do not have to return or pay for unordered merchandise, if you decide to keep it, you may wish to mail a letter to the sender—via certified mail—explaining that you did not order the merchandise and plan to keep it. This should discourage the sender from following up with invoices or collection notices.

What happens to unordered items after they are delivered?

Under state and federal law, recipients of unordered merchandise may keep the goods and are under no obligation to pay for or return them. The recipient may treat the merchandise as an unconditional gift—and may use or dispose of the merchandise as he or she sees fit. The recipient also may refuse to accept delivery.

What is the UPS Store 360 returns program?

The UPS Store 360 Returns program provides customers a simple way to return merchandise to you at your designated location. All they have to do is drop the return off at any one of our many centers and our Certified Packing Experts will get their items to where they need to go, safely. You can choose return options that best fit your needs.