What happens when a package gets intercepted?

All intercepted items, except those being returned to sender, are relabeled as new Priority Mail® pieces. Once intercepted, they are redirected at the applicable Priority Mail postage rate.

How do I know if my package was intercepted USPS?

Automated customer notification on the status of the service request is available through email, the USPS Package Intercept application status report online at Business Customer Gateway or customer extract file through the Product Tracking System.

What happens if a package is intercepted by USPS?

Items are intercepted at the initial destination delivery unit and redirected at the request of the mailer. USPS Package Intercept ® service is not a guaranteed service. USPS does not refund the Package Intercept fee, as it is not charged until the package is successfully intercepted.

Can I get my money back from USPS intercept fee?

USPS does not refund the Package Intercept fee, as it is not charged until the package is successfully intercepted. When customers submit a Package Intercept request on-line, they will be provided with an estimated total (intercept fee plus estimated Priority Mail® postage).

What happens when USPS Tracking does not update?

Sometimes when the packages do not get scanned into the carrier’s system at one of the intermediary stops due to any unavoidable circumstance and USPS tracking has no update, the customer feels like nothing is happening and he has lost his package.

How do I verify my shipment is eligible for package intercept?

Verify that your shipment is eligible for Package Intercept. If eligible, you can submit your request online after logging in with your USPS.com account. After submitting your request, you’ll be provided an estimated total (intercept fee plus estimated Priority Mail ® postage, if applicable).

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