Why are people more rude during the holidays?

When people act out, often their expectations are off kilter, and they seem to want or need more than what can be provided. “Common triggers at the holidays include loss/breakups, financial stressors and unresolved family conflicts,” says Dr. Kristen Lee, Ed. D., LICSW, behavioral science author and speaker.

Why are customers so disrespectful?

Poor customer service could be the result of a lack of training or the employee may be having a bad day. If the customer feels like they’re not getting the service they’re entitled to, they may act up. Your employee can simply ask how they can help the customer. A sincere question can serve to disarm a rude customer.

How do I stop thinking about rude customers?

Here are five strategies for dealing with rude customers:

1. Stay Calm, Don’t React. The first thing to do is to remain calm and not respond in kind.
2. Don’t Take It Personally. Why are some customers so rude?
3. Listen and, If Appropriate, Apologize. Rude customers often need to vent their frustration.

Why are store employees so rude?

As for what’s behind the groundswell of bad behavior, the study’s authors theorize that workers who interact with customers are under more stress today, and that stress can be a trigger for rude behavior. Restaurants and retail establishments in particular are hotbeds of rude behavior, according to the study.

How do you deal with a ripoff customer?

Responding to the Chronic Complainer takes extraordinary patience. As with the Rip-Off Complainer, it’s important to stay calm and collected. According to Wysocki, et. al., “[a] sympathetic ear, a sincere apology, and an honest effort to correct the situation are likely to be the most productive.”

What is customer abuse?

Some customers go beyond angry and become abusive. They might start the call in abusive mode, or might escalate to abusive from mere anger. Sometimes if you don’t tell them what they want to hear, they become abusive. Abusive is defined as verbally threatening, using foul language, and emotionally out of control.

How to deal with rude customers in your business?

Crossed arms when dealing with rude customers are a sign that your employees might be taking a defensive approach. This could lead to the customer becoming even more defensive and irate. On the other hand, uncrossed arms help your employees to remain open-minded and calm to help them to disarm the rude customer. 4. Inadequate customer experience

What are the consequences of rude behavior in the workplace?

Although it’s understandable that staff will be negatively affected by rude behavior, your policies must make it clear that such retaliation will have serious consequences. If your employees are caught responding to rude customers in an unacceptable way, it’s no understatement that you could lose your business.

What to do when a customer has a bad attitude?

If the customer feels like they’re not getting the service they’re entitled to, they may act up. Regardless of who had the bad attitude first, it’s your employees’ responsibility to try to get the customer onside. Your employee can simply ask how they can help the customer.

How do you deal with a ranting customer?

One great way to handle a ranting customer is to just let them say what they want to say. Sooner or later, they will run out of things to say. Just stay quiet and calm until they tire themselves out. Listen to them and never interrupt for any reason.