Why is my package being held at the post office by customer request?

When a mail carrier cannot deliver a package on the day it was scheduled because their shift is ending, postal workers say, the system sometimes generates a misleading “held at the request of the customer” message. When The Post provided tracking numbers from two packages, the Postal Service did not respond.

Why won’t USPS deliver my package?

Please check the area for any obstruction that may prevent delivery OR you may use Postal Locator to pick up the item at your local Post Office™ facility. If blockage will be prolonged you may schedule a Redelivery. Your carrier was unable to deliver to your address.

What happens when a package is refused USPS?

After delivery, an addressee may mark a mailpiece “Refused” and return it within a reasonable time, if the piece or any attachment is not opened. Mail that may not be refused and returned unopened under this provision may be returned to the sender only if it is enclosed in a new envelope or wrapper with a correct …

What does return to sender attempted not known unable to forward mean?

Attempted—Not Known This means the letter, as it was addressed, was delivered (or attempted) but then put back into the mail stream because the recipient didn’t match the one currently at the address.

What to do if your mail is not being delivered?

For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked “Where is My Package” or “Where is My Mail.” For lost or damaged mail, file a claim for either international mail or domestic mail.

Can USPS refuse service?

The addressee may refuse to accept a piece of mail at the time it is offered for delivery. (1) Pieces sent as Registered Mail’, Insured Mail, Certified Mail’, COD, Return Receipt for Merchandise Mail, or other signature mail may not be refused and returned postage free after delivery.

Why would a package be refused?

The consignee was not expecting any packages. He/she is not the person who was supposed to receive the shipment. If the customer expects not to be home at the delivery time and wants to pick it up from a designated place of the courier company. The consignee decided that he/she does not want/need the package anymore.

Does USPS return undeliverable mail?

Mail that is undeliverable as addressed is forwarded, returned to the sender, or treated as dead mail, as authorized for the particular class of mail. Undeliverable-as-addressed mail is endorsed by the USPS with the reason for nondelivery as shown in Exhibit 1.4. 1. All nonmailable pieces are returned to the sender.