Why is texting the rider recommended more than calling the rider in Uber?

Text-only messaging, rather than calling The ability to call a deaf or hard of hearing driver is turned off for the rider. Instead, riders are directed to message their driver if they need to communicate with them. Drivers who use this setting are less likely to have rides canceled after a failed phone call.

Does your Uber driver text you?

To send a message to your driver, riders can select “contact” then “chat” in the feed section of the Uber app. And before you can say, “Isn’t texting while driving dangerous,” Uber has a solution there, too. The messages are read aloud to the driver, who can respond with just a quick “thumbs-up” emoji with one tap.

Can Uber drivers call riders?

You can get in touch with your rider by either calling or messaging them through the app after you’ve accepted their ride request. Where available, the app keeps both the rider’s number and your number anonymous to keep everyone’s info private. …

What do Uber drivers say when they arrive?

Driver accepted Informs the rider of the driver’s first name, vehicle information, license plate, estimated arrival time, and contact information. The text also includes a link to track the driver in real time.

How do I message my Uber driver after the trip?

If you have just requested a ride, you can tap the bar with your driver’s info at the bottom of the screen and select “Contact”. If you’re contacting your driver after a ride about a lost item, you can go to the “Your Trips” section, select the appropriate ride and select “I lost an item” to get in touch with them.

Can Uber drivers see your phone number when you contact them?

Contact a driver Uber allows you to contact your driver without revealing your phone number by placing a free call directly within the Uber app. When you call or text, drivers will not see your personal phone number. Instead, they’ll receive a call or text message from a unique, anonymous local number.

What do drivers see when I call or text them?

When you call or text, drivers will not see your personal phone number. Instead, they’ll receive a call or text message from a unique, anonymous local number. This anonymized number may change.

How do I contact a driver for a call?

Contact a driver. 1 1. Tap the phone icon from the bottom left of your screen. 2 2. Select “FREE CALL”. 3 3. If it’s your first time using the “FREE CALL” option, you’ll need to grant permission to your phone’s microphone.